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Quality Objectives

Candidate Selection, support and welfare:

Ensuring the selection of qualified and suitable candidates who meet the requirements of the client companies by assessing candidates' skills, qualifications, experience, and cultural fit. Providing comprehensive support to candidates throughout the recruitment and deployment process. This involves assisting with documentation, pre-departure preparations, orientation, reimbursement and addressing any concerns or issues through Grievance Hotline number that may arise during their overseas employment.

Client Satisfaction:

Meeting or exceeding client expectations by providing high-quality candidates within agreed-upon timelines. This includes understanding the client's needs, maintaining effective communication, and delivering a positive client experience. Berjaya Resources use the overseas client feedback form for the evaluation.

Continuous Improvement:

Regularly evaluating and enhancing internal processes to improve the overall efficiency, effectiveness, and quality of the recruitment services. This may include feedback collection, performance reviews, training programs, and staying updated with industry trends.

Compliance and Legal Requirements:

Adhering to all applicable laws, regulations, and ethical standards related to overseas recruitment. This involves complying with visa and work permit regulations, labor laws, and ensuring fair treatment of candidates and zero cost recruitment.

Ethical Practices:

Promoting ethical recruitment practices, such as transparency, fairness, and equal opportunities for all candidates. This involves avoiding any form of exploitation, human trafficking, or forced labor. .